Shipping & Returns

SHIPPING

All orders are processed and shipped within 2–3 business days from the date the order is placed, unless otherwise stated for specific items. Once an order is placed, you will receive a confirmation email. A separate email containing carrier-issued tracking information will be sent once your order has shipped, and another email will be sent once your order has been delivered, as marked by the carrier.

Please note that transit times may be affected by factors outside of our control, including but not limited to high-volume periods, public holidays, carrier delays, customs processing, or severe weather conditions.

ADDRESS ACCURACY AND RESPONSIBILITY

Customers are solely responsible for providing accurate and complete shipping information at checkout.

Orders shipped to the address provided by the customer cannot be refunded or replaced due to incorrect, incomplete, or outdated address information. Address changes cannot be guaranteed once an order has been processed. If your order is returned to us due to incomplete address information, the cost of the new shipment is at the expense of the customer.

INTERNATIONAL ORDERS

JOSHUA MOHAMED ships worldwide. Customers are solely responsible for ensuring that all shipping and address information is entered correctly at checkout.

All international orders are shipped Delivery Duties Unpaid (DDU). This means JOSHUA MOHAMED does not cover any import taxes, customs duties, brokerage fees, or other charges imposed by the destination country. Customers are fully responsible for paying any such fees required to complete delivery. Failure to pay these fees may result in delivery delays, returns, or abandonment of the shipment, for which JOSHUA MOHAMED is not responsible and no refunds or credits will be issued.

DELIVERED, LOST, OR STOLEN PACKAGES

For both domestic and international orders, all sales are final and lost or stolen packages are non-refundable.

Once an order has been shipped and the carrier’s tracking information shows that the package has been successfully delivered to the address provided at checkout, responsibility for the package transfers to the customer and we are unable to issue refunds or replacements for missing packages. JOSHUA MOHAMED is not liable for theft, loss, misplacement, or damage occurring after confirmed delivery.

Customers acknowledge and agree that carrier delivery confirmation constitutes proof of delivery for dispute and chargeback purposes.

If there is an issue, customers are encouraged to contact the carrier directly and/or file a claim in such situations. While JOSHUA MOHAMED is not responsible for these occurrences, we may, at our discretion, assist by providing supporting documentation. Please contact sales@joshuamohamed.com for assistance.

RETURNS & EXCHANGES

Please review the following policy carefully before placing your order:

All sales, including but not limited to promotions such as Black Friday or End of Season sales, are final and non-refundable. If you believe there is an issue with your order or wish to request a size exchange or return for store credit, you must contact sales@joshuamohamed.com within 48 hours of delivery, as confirmed by the carrier-issued tracking. 

Your email must include your order number in the subject line, item(s) received, and a clear explanation of your request.

For full returns, store credit equal to the value paid for the returned item(s) (excluding shipping fees, duties, and taxes) will be issued once the return has been received and inspected. No cash refunds, card refunds, or partial refunds are offered under any circumstance.

RETURN CONDITIONS

Items must be returned in their original packaging and in “as new” condition; unworn, unwashed, and undamaged. Any signs of wear, alteration, odor, or damage will result in the return being refused and the item returned at the expense of the customer.

JOSHUA MOHAMED reserves the right to deny any return or exchange if the item does not meet these conditions or if the issue is determined to be the result of improper use, handling, or care.

RETURN SHIPPING

Return shipping labels are provided for domestic (U.S.) returns only.

International customers are responsible for all return shipping costs and any associated customs fees. Customers are solely responsible for ensuring returned items are shipped safely and with tracking. JOSHUA MOHAMED is not liable for lost, delayed, or damaged returns during transit.

CHARGEBACK & DISPUTE POLICY

By completing a purchase on joshuamohamed.com, customers acknowledge and agree to all policies listed above.

Unauthorized chargebacks or payment disputes that violate this policy may be contested with proof of delivery, carrier tracking confirmation, order confirmation records, and this published policy.

Chargebacks submitted for items marked as delivered, failure to pay customs duties, missed return timeframes, or final sale items may be considered fraudulent disputes and may result in account restrictions or refusal of future orders.

POLICY UPDATES

This policy is subject to change at any time without prior notice. Customers are responsible for reviewing the most current version available on the JOSHUA MOHAMED website. For questions or clarification, please contact info@joshuamohamed.com.